Frequently Asked Questions

MLB.TV Support Forum and Customer Service
  1. My question is not answered here. How can I get more help?
Media Player Questions
  1. Which Media Player do I need to play media on worldbaseballclassic.com?
  2. Where can I download Windows Media Player?
  3. Where can I download Flip4Mac?
  4. What are the optimal configurations for Windows Media Player?
  5. Can I watch my game feed in my computer's default media player, or do I have to use the player recommended by MLB.TV?
Browser Questions
  1. How do I delete Temporary Internet Files in my browser?
  2. I know I need to enable cookies for MLB.TV to function properly. How do I enable cookies on my browser?
  3. I am using Firefox as my browser and am having trouble seeing the video, or the video disappears when I access controls within the player. How can I stop this from happening?
  4. How do I disable the Pop-Up Blocker built in to my browser?
Compatibility Questions
  1. Can I access MLB.TV / MLB.TV Premium or MLB.com Gameday Audio on a Mac?
  2. Can I use AOL as my browser when accessing my MLB.com subscriptions?
Game Link Questions (MLB.TV World Baseball Classic Edition)
  1. When I click on the game link, nothing happens and no browser window pops up. What should I do?
  2. When I click on the game link, the Media Player window opens, but the player screen is blank. What should I do?
  3. When I click on the game link, all I see is a plug-in prompt or an error message saying "You are watching MLB.com..." What is happening?
MLB.TV/MLB.TV Premium Questions
  1. I have been blacked out of a game but I am in a location that should not be blocked from viewing either of the teams playing, and the game is not being nationally televised. How can I watch this game?
  2. The video quality of my feed is inconsistent and "choppy". How can I improve it?
  3. I am having trouble accessing games with Windows Media Player. It will try to connect endlessly, or repeatedly connect then disconnect, or send me a "Cannot connect to server/network" error message. What can I do?
  4. When I play an MLB.TV feed, why can I hear the audio, but not see the video?

MLB.TV Support Forum and Customer Service

1. My question is not answered here. How can I get more help?

If your question isn't answered here, please check the other sections of the FAQs or visit the MLB.TV Support Forum. You can also contact our Customer Service Department.

Media Player Questions

2. Which Media Player do I need to play media on worldbaseballclassic.com?

To watch or listen to worldbaseballclassic.com multimedia content, Windows computers will need either Windows Media Player 9 (or above) installed. Macintosh computers require either Flip4Mac 2.x.

See the System Requirements for additional details.

3. Where can I download Windows Media Player?

Windows Media Player can be downloaded and installed here.

4. Where can I download Flip4Mac?

Flip4Mac can be downloaded and installed here.

5. What are the optimal configurations for Windows Media Player?

For the Windows Media Player, we recommend the following configurations:
  1. Pull down the Tools menu of Windows Media Player 9 (or right click on the embedded video screen) and select Options. Note: In Windows Media Player 11, you will need to click on the bar above the image to get the pull down menus.
  2. In the Player tab, be sure the "Download Codecs Automatically" box is checked.
  3. Also, be sure the "Connect to the Internet (overrides other commands)" box is checked.
  4. In the Performance tab, in the Connection Speed category, select Choose Connection Speed.
  5. In the Connection Speed drop down menu, choose the speed proper to your Internet service. Note: For MLB.TV, the speed must be higher than 400K. If you do not know your connection speed, contact your Internet Service Provider.
  6. Select the Network tab.
  7. In the Streaming Protocols window, uncheck the top two boxes: Multicast and UDP. Leave the TCP and HTTP boxes checked.
  8. Below in the Streaming Proxy Settings window, click on the HTTP protocol
  9. Click Configure
  10. Change the Proxy Setting to Do Not Use a Proxy Server
  11. Click OK to the Configure Protocol window
  12. Click Apply
  13. Click OK to the Options window
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

6. Can I watch my game feed in my computer's default media player, or do I have to use the player recommended by MLB.TV?

We recommend users utilize the MLB.com native player. Alternative players are not supported, and may not function properly.
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Browser Questions

7. How do I delete Temporary Internet Files in my browser?

If you are having difficulty accessing MLB.com, including MLB.TV or MLB.com Gameday Audio, you should clear out your browser's cache by deleting Temporary Internet Files. If you receive a "Page Cannot Be Displayed" or similar error message, deleting Temporary Internet Files in your browser may solve the problem. Here is how to clear the cache and delete Temporary Internet Files in the most popular browsers supported by MLB.com:
  1. Internet Explorer Version 6
    1. Click on the Tools menu and select Internet Options
    2. In the Temporary Internet Files window, click Delete Files
    3. Click OK to the Delete Files window
    4. Click OK

  2. Internet Explorer Version 7
    1. Click on the Tools menu and select Internet Options
    2. In the General Tab, under the Browsing History section, click Delete
    3. Click the Delete Files button next to Temporary Internet Files
    4. Click Yes

  3. Firefox (PC and Mac)
    1. Click the "Tools" menu
    2. Select "Clear Private Data"
    3. Check the box next to "Cache" and "Offline Website Data"
    4. Click "Clear Private Data Now"

  4. Safari (Mac)
    1. Click the Safari menu and select Empty Cache
    2. Click Empty

  5. Safari (PC)
    1. Click the Edit menu and select Empty Cache
    2. Click Empty

  6. Chrome
    1. Click the Tools menu
    2. Select "Clear browsing data"
    3. Check the box next to "Empty the cache"
    4. Click "Clear Browsing Data"
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations are at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

8. I know I need to enable cookies for MLB.TV to function properly. How do I enable cookies on my browser?

Below are directions on how to enable cookies on the most popular browsers supported by MLB.com:
  1. Internet Explorer Version 6 and 7
    1. Click on the Tools menu and select Internet Options
    2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level
    3. Configure your browser to accept cookies, at your preferred level

  2. Firefox (PC)
    1. Cick on the Tools menu
    2. Select Options
    3. Click the Privacy tab
    4. Check "Accept cookies from sites"
    5. Click OK

  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Check "Accept cookies from sites"

  4. Safari (Mac)
    1. Pull down the Safari menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level

  5. Safari (PC)
    1. Pull down the Edit menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level

  6. Chrome
    1. Click on the Tools menu and select Options
    2. Choose the "Under the Hood" tab
    3. Under the "Privacy" choose the "Cookie Settings" drop down menu
    4. Configure your browser to allow cookies, at your preferred level

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
9. I am using Firefox as my browser and am having trouble seeing the video, or the video disappears when I access controls within the player. How can I stop this from happening?

Unfortunately there is an existing issue when using Firefox and Windows Media Player that may impact video playback based on certain configurations.

This issue is referenced here.

To improve your viewing experience, we recommend that you do the following:
  1. When the player is active, right-click on it and select "Options..."
  2. At the bottom of the window should be a "Video Acceleration" option. Change it from full to half by moving the slider.
  3. Select "Apply" to confirm this change.
10. How do I disable the Pop-Up Blocker built in to my browser?

Below are directions on how to disable Pop-Up Blockers on the most popular browsers supported by MLB.com:
  1. Internet Explorer 7
    1. Click on the Tools menu and put the mouse over "Pop-up Blocker"
    2. In the menu that pops up select "Turn Off Pop-up Blocker"

  2. Firefox (PC)
    1. Cick on the Tools menu
    2. Select Options
    3. Click the Content tab
    4. Uncheck "Block pop-up windows"

  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Uncheck "Block pop-up windows"

  4. Safari (Mac)
    1. Pull down the Safari menu
    2. Click on "Block Pop-Up Windows" so that there is no longer a check to the left of the where it says "Block Pop-Up Windows"

  5. Safari (PC)
    1. Pull down the Edit menu
    2. Click on "Block Pop-Up Windows" so that there is no longer a check to the left of the where it says "Block Pop-Up Windows"
DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

Compatibility Questions

11. Can I access MLB.TV / MLB.TV Premium or MLB.com Gameday Audio on a Mac?

Yes, for access to worldbaseballclassic.com games, Macintosh computers require either Flip4Mac 2.x

MLB.TV content works best on Mac OS X with Safari 3.x or Firefox 2 and above. Internet Explorer for the Macintosh does not work in conjunction with MLB.com.

For more information, see our System Requirements.

12. Can I use AOL as my browser when accessing my MLB.com subscriptions?

AOL Version 9 is supported. However, please note that running the AOL environment may consume a substantial amount of the computer's memory and processor and result in poor performance. MLB.com does not support AOL versions earlier than Version 9.

If you are having problems with the AOL browser, use a separate browser such as Internet Explorer or Firefox. To do this, once you have signed in to AOL, minimize the AOL application window and then launch a separate browser to access MLB.com.

For more information, see our System Requirements.

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Game Link Questions (MLB.TV World Baseball Classic Edition)

13. When I click on the game link, nothing happens and no browser window pops up. What should I do?

Game links for live and archived video cause another browser window, which contains our media player, to pop up. If you have a Pop-Up Blocker enabled, whether in your browser or through a separate program or add-on, you may need to either disable the Pop-Up Blocker or add "*.mlb.com" (without the quotation marks) to the blocker's Exceptions List.

If you have any Internet security programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., IE7 Pro, Google Toolbar) that include a Pop-Up Blocking feature, you may need to either disable the Pop-Up Blocking feature or disable the program entirely.

For information on how to disable the pop-up blocker built in to your browser, see FAQ#10 above.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

14. When I click on the game link, the Media Player window opens, but the player screen is blank. What should I do?

If you have any Internet Security Programs (e.g., Kaspersky, Norton, McAfee), Firewalls or add-ons (e.g., Adblock Plus) that include an Ad-Block feature, you may need to either disable the Ad-Block feature or disable the program entirely.

You may also be behind a firewall that is stopping the content. To receive MLB.com content, we recommend setting MLB.com as a trusted site in your firewall software. Please consult the Help section of your firewall software for further support.

If you are still having problems you may need to disable your firewall software or find out if your network (especially if you are in an office) prevents MLB.com or MLB.com features (such as videos) from loading.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

15. When I click on the game link, all I see is a plug-in prompt or a message saying, "You are watching MLB.com..." What is happening?

If you see only a plug-in prompt or a message that reads, "You are watching MLB.com..." it is likely that the stream you are trying to watch is not yet active. Please confirm the game has started; if so, wait five minutes and check the link again.

MLB.TV / MLB.TV Premium Questions

16. I have been Blacked Out of a game but I am in a location that should not be blocked from viewing either of the teams playing, and the game is not being nationally televised. How can I watch this game?

Power cycle your modem and/or router. To do this, unplug your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.

If you believe you are incorrectly blacked out, contact our Customer Service Department toll free at 866-800-1275 (International Customers call 512-434-1542).

17. The video quality of my feed is inconsistent and "choppy". How can I improve it?

In addition, you should close any sites or programs that are open on your computer or network, as these may be slowing down your Internet connection. For instance, downloading music or movies from an online store, or playing online games on a computer or video game system are all activities which will slow down your connection and negatively impact MLB.TV performance. To make sure you have a fast enough connection at the moment, check the speed of your Internet connection with our bandwidth test.

If no excessive programs or sites are running and your connection is slow, power cycle your modem and/or router. To do this, your modem, as well as any wired or wireless router you are using, for about 10 seconds. Then re-plug the device(s). Wait a few minutes as your Internet connection resets and, then, try to view the game again.

Finally, if you are still having problems and/or the media player itself is reacting slowly, check to make sure your computer is compatible with our System Requirements.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
18. I am having trouble accessing games with Windows Media Player. It will try to connect endlessly, or repeatedly connect then disconnect, or send me a "Cannot connect to server/network" error message. What can I do?

In Windows Media Player 9 or higher, use the following settings:
  1. Pull down the Tools menu and go to Options
  2. Select the Network tab
  3. In the Streaming Protocols window, uncheck the top two boxes: Multicast and UDP. Leave the TCP and HTTP boxes checked
  4. Below in the Streaming Proxy Settings window, click on the HTTP protocol
  5. Click Configure
  6. Change the Proxy Setting to Do Not Use a Proxy Server
  7. Click OK to the Configure Protocol window
  8. Click Apply
  9. Click OK to the Options window
If you are still having problems with Windows Media Player, than install Microsoft Silverlight and try to view the archives again. Your system should load the video while using Silverlight as the player.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

19. When I play an MLB.TV feed, why can I hear the audio, but not see the video?

In Windows, make sure that you have a compatible version of Windows Media Player installed (Version 9 or higher). Then set your connection speed in Windows Media Player as follows:
  1. In the Windows Media Player, pull down the Tools menu and select Options
  2. Click the Performance tab
  3. Select the Choose Connection Speed circle
  4. From the dropdown menu, select the proper Connection Speed (above 400K)
  5. Click Apply
  6. Click OK
On a Mac, if you are using Flip4Mac, check that it is set to check for updates regularly.
  1. On the media player, click the drop down option menu or right click anywhere on the media player
  2. Select Plug-in Settings
  3. In the Updates tab, ensure that it is set to check for updates regularly (daily, weekly or monthly), then click Check Now.
  4. Install any updates that are detected.
If you are still having problems with Windows Media Player or Flip4Mac, than install Microsoft Silverlight and try to view the Archives again. It will attempt to load the video while using Silverlight as the player.

DISCLAIMER REGARDING CHANGING YOUR COMPUTER'S CONFIGURATION: Any change you make to your configurations is at your own risk. In no event shall MLB.com or any other MLB entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.